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Outstanding Support & Learning

The CTSM Team
Jan Nelson
CTSM Executive Director
jnelson@ctsm.com
Maintaining the integrity of the CTSM program and guiding you through the certification process is Jan’s top priority and focus, especially when it comes to developing portfolios. Jan loves helping CTSM candidates reach their goal!
Dee Silfies
Chief Learning Strategist
deesilfies@me.com
Dee is most often the first person to congratulate new CTSM enrollees on their decision to pursue certification. If you don't see electives you want in the curriculum, she'll want to hear from you. Dee's passion is to be sure you get the education you need to be your BEST in your job.
Wendy Lewis
Program Administrator
507.424.4881
wlewis@ctsm.com

Wendy is a 9-1-1 and 4-1-1 operator combined. For candidates needing information or assistance, Wendy is the first person to call or email.
Joe Ries
Academic Advisor
Joe maintains the highest academic values with marketing subjects. Over the last twenty-years he's perfected it. A member of the Portfolio Review Committee, Joe is the first to tell you that he's proud to be a part of this group dedicated to enhancing trade show and event career opportunities.
Matt Volk
Director of Conference Services, Division of Outreach Education & Training, Northern Illinois University
Matt's middle name is "Quality Control". He's the guy who audits CTSM course offerings and reviews the curriculum of required sessions. Our university-affiliation requires his strict attention to detail.
The Core Curriculum Faculty
Candy Adams, CTSM, Bronze Level, CEM, CMP, CMM
Candy Adams CTSM, Bronze Level, CEM, CMP, CMM, a.k.a. "The Booth Mom®" Candy is a veteran freelance exhibit and event project manager who helps companies who don’t have a full-time exhibit manager or have overflow shows and events. With a passion for helping industry rookies hit the ground running, she provides one-on-one pre-show coaching and on-site exhibit management training to rookie exhibitors. She also has a knack for managing exhibit new-build RFPs. As a certified trainer for The Hill Group, she provides seriously-fun exhibit staff boothmanship training and coaching to corporate exhibitors. Adams, a longtime EXHIBITOR magazine columnist of “Exhibiting 101” and freelance writer, has published over 400 industry articles and has been on the EXHIBITOR Show faculty since 1995.
Kelly Bagnall, Esq.
Kelly Bagnall has represented hotel and resort owners and management companies in virtually all aspects of operational matters, handling disputes involving litigation, arbitration and attending to risk management and security issues for hotel management companies nationwide. Kelly is a member with the law firm of Dykema Gossett PLLC, a member of the State Bar of Texas, as well as a member of the Professional Convention Management Association, Meeting Professionals International, and Association of Hospitality Industry Attorneys.
Brian Baker
is the creative director for MC² Atlanta Division. He has been designing environments since 1995. Brian studied design at the world–renowned Center for Creative Studies in Detroit, Michigan and received his bachelor’s degree from Purdue University. Over the last several years, Brian has designed exhibits and environments for many high-profile clients including Coca-Cola, Intel, Best Buy, The Home Depot, FedEx, Anheuser Busch, Nokia, Philips, Michelin, Volvo, The Weather Channel, State Farm, and The Atlanta Braves.
Glenda Brungardt, CTSM
is on the team responsible for trade shows and events for HP America's Consumer Segment Marketing. Brungardt has been in trade shows and events for the past 16 years, and helped create and implement HP's Global Performance Measurement Program. She is a member of the EXHIBITOR Conference Advisory Board and a member of the CEMA board.
Katharine Chestnut Klang, CTSM, Diamond Level
With 25+ years experience, Katharine started as an ad agency art director before transitioning to client-side marketing communications. Strategic planning and measurement of her own programs became her passion. Involvement in every level of the creative and marketing process, she brings a practical working knowledge to every project. Experience in a variety of industries: electronics, natural foods, software, and engineering among others, allows her to bring inventiveness to her solutions. She is a contributing writer for marketing publications and a regular at the Exhibitor Show for 13+ years on such topics of Strategic Planning, Measurement, Integrated Marketing Communications and more.
Rebecca Coons
Rebecca Coons has been in the live meeting and event marketing industry since 1986. She has received numerous awards, serves on key industry associations, advises influential publications and has been a spokesperson at major events. Rebecca is currently President of Nalu.
Jerry Gerson
lives in San Antonio, TX and is Corporate Trainer with marketech360. As an exhibit marketing consultant, Gerson brings more than 30 years of marketing and sales experience to his practice. Jerry works with a broad range of clients from Fortune 100 companies to small companies who are sharpening their competitive edge. His corporate marketing and exhibiting strategies contribute to his high-content seminars and workshops. Gerson is also a contributing writer for EXHIBITOR magazine.
Marc Goldberg, CME
Marc L. Goldberg, CME, Associate, Marketech360 A retired seasoned executive, Marc brings over 40 years of experience to his SCORE volunteer work, his marketing and small business seminars. During the past three decades, he has worked in all facets of domestic and international marketing and has devoted himself to maximizing the results attainable through performance measurement. The company he founded, Marketech specializes in exhibitor staff training and measuring results at trade shows and events. As a SCORE Mentor, Marc serves start-ups, small businesses wanting to grow and strategic planning for nonprofits. He is the author of "Small Doesn't Mean Second Rate" – a reference workbook for the under 400 square foot exhibitor, "Exhibiting in Mexico" and has developed the first software for measuring exhibit performance – "Measurement Made Easy". His White Paper – "The Future of Healthcare Exhibit is in Learning" was a landmark study defining best practices in this vertical industry segment.
Mim Goldberg, CME
associate of marketech360, an exhibit marketing and staff training company. A seasoned educator, Mim brings over 20 years of experience to her exhibiting seminars. Combining her skill in education with her concepts in tradeshow marketing and consultative exhibiting, it is plain to see why she is rated one of the best trainers at conferences and seminar programs across the country. A graduate of The American University, Mim is a frequent speaker to a wide variety of audiences.
Ed Jones
Ed Jones is president of Constellation Communication Corp. Constellation supports clients in forecasting, selecting, planning, measuring events. The objective is to improve return on investment in face-to-face communications activity. Jones created event forecasting, measurement and return on investment models in use today by corporate event managers and companies that supply the events industry. Ed speaks and writes on topics related to effective events and event marketing. He a board member and co-chair of the advisory board for the International Digital Media and Arts Association. Ed serves on the advisory board of the Center for Information and Communications Sciences at Ball State University and is a member of the Education Committee of Trade Show Exhibitors Association and received the Chairman’s Award in 2009.
Kimberly Kee
is operations manager at AXS Group, a Denver-based destination management, entertainment, and event production company. Prior to joining AXS Group, Kimberly spent 11 years as president of Kinetic Events working with clients from a wide array of industries. With more than 20 years of experience in corporate event and trade show management, she has been referred to as the Evel Knievel of the event marketing industry, able to dual process with both sides of her brain to create memorable event experiences for her clients. She has been delivering educational content at Exhibitor Show since 1999.
Scott Leech
is currently senior partner of BrandSpeak Communications. With over 20 years' experience creating and producing live events, Scott combines fundamental and effective communication strategies with a deep knowledge and passion for the most cutting-edge technology. This unique perspective helps unlock the full potential of video, web, digital and live presentations by ensuring the technologies used to deliver the message don't lose sight of the fundamentals of good storytelling.
G. Dan Lumpkin, CMC
is a Certified Management Consultant, and operates his own management consulting company, Lumpkin & Associates. His lectures focus on organizational behavior, planning, research, training and management development. He is a member of the Institute for Management Consultants, The William Glasser Institute, American Society for Training and Development, and Society for Human Resource Management.
Bob Milam, (CTSM candidate)
Trade Show Bob is Tango's trade show guy - the one you call when the people who lead your exhibit efforts need a boost. A past winner of EXHIBITOR Magazine's All-Star Award, he knows a thing or two about trade show performance. Bob has produced winning exhibit campaigns for the food ingredients, super-computing, non-profit fund raising and computer graphics industries. Currently a contributing columnist to EXHIBITOR magazine, Bob loves to see companies' exhibit programs blossom under the leadership of competent and confident Exhibit Managers.
Ian Sequeira
Ian Sequeira, Executive Vice President, Exhibit Surveys Inc., has been instrumental in ESI's international work, designing and managing research projects globally. He is a well-respected speaker at industry association events, and an active member in the International Association for Exhibition and Events (IAEE), Healthcare Convention Exhibitors Association (HCEA), Marketing Research Association (MRA) and CEIR. He also contributes to Exhibitor Magazine’s Annual “Trade Show Trends” article. Ian received a B.S. degree in Economics from Allegheny College, Meadville, PA., and an MBA from the American University in Washington D.C
Diane Silberstein, CMP
is president of Global Connections, providing marketing communications services for corporations both domestically and abroad. As a 20-year veteran of the industry, Silberstein is an author and frequent speaker on international trade show and event management as well as cross-cultural awareness.
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Upcoming Events

EXHIBITOR eTrak
Session 414
ADVANCED LEARNING SESSION:
Steps for Developing an Event Strategy that Matches Your Company's Business Priorities
September 18 | Online

>> More

EXHIBITORFastTrak
9 CTSM required sessions (and a dozen great electives) are on the schedule at the San Diego Conference.
Sept 30 - Oct 2, 2014

>> More
Portfolio Assistance
Online Session 514:
Preparing, Developing, and Submitting a Quality CTSM Portfolio
>> More

Portfolio Power Working Weekend
>> More

MN CTSM Connection
September 23, 2014
6 – 8 PM
Tucci Bennuch, Mall of America
114 W. Market, Bloomington, MN
>> More

WI CTSM Connection
October 4, 2014
11 AM – 1 PM
Delafield Brewhaus
3832 Hillside Drive
Delafield, WI 53018
>> More

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At CTSM we believe in quality education, so we've partnered with NIU to provide us with the best resources for your professional certification.
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