If I promote one employee over others, how do I keep the peace among those who think they should have had the job?

The infighting, jealousy, and gossip that can occur over a promotion in the workplace can rival that of a succession in the Borgia clan — but with fewer laughs. Whenever a position opens up, most employees naturally have their own idea about who should fill it. And, while many believe they’re the best choice, they all know only one person can be picked. The key to keeping the peace with those who were passed over, then, is to establish clear criteria for choosing the right person. For example, communicate those standards to your employees before you begin the selection process in venues where everyone can ask questions, such as all-staff meetings.

Whatever your particular criteria for the promotion are, make sure they also include the ability to forge a cooperative atmosphere among the staff, as many managers needlessly provoke resentment by promoting someone who may have mastered the “hard” technical skills for the position, but lacks the “soft” ones for winning cooperation through respect and communication. This is vital, because inspiring the passed-over staffers’ cooperation works far better than commanding it. By selecting someone who places a premium on communicating well with others, and thereby fostering a cooperative spirit, you will help reduce any lingering tension and jealously over the promotion.