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   MONDAY  3:45 PM - 5:15 PM

Learning Track: Measurement & Results   

M118 
Merging RFID with Research to Measure Behavior and Results

By examining how Philips Healthcare utilized RFID tracking in their exhibit to measure visitor behavior, we can learn how to integrate visitor research with RFID data to drive desired results, allow the sales team to utilize RFID data in post-event follow-up and insure a positive return on investment. In this session you will learn:

•  A new method of measurement that gives a more dynamic and in-depth understanding of visitor behavior and exhibit results

•  How Philips used the findings to reduce costs

•  How to identify ways to improve the performance of staff and exhibit


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FACULTY:

Skip Cox
is president of Exhibit Surveys Inc., a marketing research and consulting organization for the exposition and event marketing industry. Cox's early contributions to exhibit research were studies of memorability and the effect of booth location on exhibit performance. He now focuses his attention on new diagnostic tools for event managers.

Additional sessions presented by
Skip Cox:
T105
Advanced Learning Session: Senior Roundtable: Event-Mix Strategy Decisions

T114
Hewlett-Packard Measurement Case Study


Jeff Masters
has worked actively in all phases of the event industry for nearly forty years. He attended Franklin & Marshall College during the ‘Revolution’ and trained in Set Design & Technical Theater at The Art Institute of Chicago’s Goodman School. Set design led to his first encounter with a tradeshow in Chicago in 1971. From public events for the City of Boston such as ‘Summerthing’, ‘Concerts on the Common’, and ‘Boston 200’ in the mid-70’s, to exhibit design and production as VP and General Manager of Fahey Exhibits in the 80s, to Masters & Company event project management in the 90’s, and with IBM's event strategy & measurement business unit in the 2000's. Jeff is currently the Sr Manager, Global Event Marketing Group, Philips Healthcare and responsible for the customer experience & measurement globally.

 

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