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Jim Gilmore
Co-Principal
Strategic Horizons
Jim Gilmore is co-author of The Experience Economy: Work is Theatre & Every Business a Stage, the book which inspired the famous Cerritos Library by architect Charles Walton. Published by Harvard Business School Press, the book has now been released in eleven languages: English, Japanese, Korean, Chinese, Italian, German, Dutch, Turkish, Spanish, Portuguese, and Russian – but not French. (Jim says, "Phooey on the French." ). Jim is a "professional observer." His appetite for understanding the structural underpinnings to day-to-day patterns of human behavior is insatiable. A magazine stand is his intellectual candy store. The result? Non-stop inquiry. Ingenuity. Curiosity. His creative thinking is rooted in extraordinary business instruction and work experience. Jim is a graduate of the Wharton School of the University of Pennsylvania and an alumnus of Procter & Gamble. Prior to co-founding Strategic Horizons LLP with Joe Pine, Jim was head of CSC Consulting's Process Innovation Practice. Jim's passion for lateral thinking and unrelenting energy are touchstones for helping companies uncover the next truly big idea. His longest-standing client, Whirlpool, has engaged Jim since the late 1980's. Go google "Whirlpool Insperience," "Whirlpool Real Whirled," "Whirlpool Quality Express," and "KitchenAid Experience Greenville" for a sampling of the string of big ideas that Jim instigated there.
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