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Pennsylvania Convention Center Board, Four Trade Unions Approve New Customer Friendly Work Rules
5/8/2014
The Board of Directors of the Pennsylvania Convention Center Authority voted unanimously Tuesday, May 6, to approve a new Customer Satisfaction Agreement that modernizes the Center’s work rules, provides expanded customer rights, and puts the Center in the best position to retain existing customers and attract new shows and events.

“Today’s action demonstrates the Board’s commitment to make the Center a world-class facility that is responsive to customer feedback and is willing to do what is necessary to be compete with our peer facilities on a national scale,” said Gregory J. Fox, Chairman of the Pennsylvania Convention Center’s Board of Directors. “The leadership of the Pennsylvania Convention Center has an obligation to the residents and taxpayers of the Commonwealth and to our customers to ensure we have in place the best policies that maximize our ability to attract and retain business and fulfill the Center’s promise as the leading economic driver of the region’s hospitality industry.”

The new Customer Satisfaction agreement addresses a range of concerns raised by both customers and trade unions that operate in the building. These provisions include:

• Expanded exhibitor rights, including the ability to use power tools and ladders when setting up their exhibit booths and the ability to perform work in their own booths in size up to 600 square feet;

• Enabling Center management to call upon a core workforce of trade union members to meet its labor needs, ensuring these individuals have a greater understanding of Center operations and policies, as well as the needs of customers;

• Greater jurisdictional stability for the unions that operate in the building, increased consistency of work hours for trade unions members, and the establishment of a safety committee;

• Providing contractors with an increased ability to manage work performed in the building; and

• Creates economic stability for all parties to the agreement as well as for customers and their contractors.

Four of the six trade unions signed the Customer Satisfaction Agreement prior to Monday night’s deadline. They include Laborers’ International Local 332; Stagehands Local 8; IBEW Local 98; and Iron Workers Local 405. Carpenters Union Local 8 and Teamsters Local 107 did not sign on to the agreement. Two of the members of the Authority’s Board of Directors abstained from today’s vote approving the new Customer Satisfaction Agreement.

Center leadership will take steps to ensure its labor needs and the labor needs of its customers are met through the effective utilization of the four trade unions that signed the agreement and other resources.

The parties to the Customer Satisfaction Agreement include four trade unions and the Pennsylvania Convention Center Authority. Any changes to the agreement would need to be approved unanimously by all parties.


About the Pennsylvania Convention Center
The Pennsylvania Convention Center is located in Philadelphia, the “cradle of liberty” and the birthplace of the United States. Located in Center City, the Convention Center is situated at the center of the city’s many cultural offerings and world-class dining and entertainment scene. In December 2013, SMG, the nation’s leader in public facility management, assumed responsibility for managing the Convention Center. A $787 million renovation and expansion of the Center, which received a Gold-level LEED certification from the U.S. Green Building Council, was completed in 2011, increasing its size by 62 percent. The Center is now the 14th largest facility in the nation and features the largest exhibit space and ballroom in the Northeast. The newly renovated Center has won numerous awards and recognition, including a designation as the Best Government/Public Building of 2011 by the Engineering News Record of New York. For more information, visit www.paconvention.com.


Contact:
dhopkins@paconvention.com


Related News

Pennsylvania Convention Center Announces that Carpenters Union Has Signed an Extension of their Collective Bargaining Agreement





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