WHAT'S HAPPENING NOW:
SUBSCRIBE TO MAGAZINE
Topics Magazine Find It EXHIBITORLIVE eTrak FastTrak Certification Awards News Advertise
Topics
Research
& Resources
Editorial
Commentary
Trade Show
History
Plan B
Ideas
That Work
Trade Show
Video
New
Tools
Research
Ask
Dan
Special
Projects
Glossary
of Terms
Trade Show
Trends
exhibitor q&a
Ask Dan
My staffers don't seem to listen to me because I have a slight build and a soft voice. How do I convey authority when I don't have an authoritative look?
Authority isn't always linked to a brawny stature or a baritone voice. Instead, the key is to convey credibility, i.e., the quality of being believed and accepted in your role. There are several ways to go about accomplishing this.

The first is to dress for success. Your appearance plays a large part in how others perceive you, so it's important to choose clothing that's practical, professional, and on the conservative side. Restrained attire suggests to others that you possess a gravity rooted in experience and responsibility.

Second, know what you are talking about, and try to be positive and encouraging. People look up to those who are well-informed, so stay on top of your field in an effort to master your trade. And as former Secretary of State and Chairman of the Joint Chiefs of Staff Colin Powell said, "Perpetual optimism is a force multiplier." Your optimistic outlook will help turn a group into a team, and will bolster your status as its leader.

Last, keep control of meetings. Don't let conferences veer off into unproductive digressions, as staffers will equate that with indecisiveness. When someone starts a detour, verbally redirect the conversation.

By following these steps, you'll find that standing taller in your staffers' eyes isn't always a matter of height, but one of integrity and competence.

Dan Lumpkin, organizational psychologist, is the president of management-consulting company Lumpkin & Associates in Fairhope, AL. Need answers? Email your career-related questions to askdan@exhibitormagazine.com.
Share this article:
 
you might also like

 
Join the EXHIBITOR Community Search the Site
TOPICS
Measurement & Budgeting
Planning & Execution
Marketing & Promotion
Events & Venues
Personal & Career
Exhibits & Experiences
International Exhibiting
Resources for Rookies
Research & Resources
MAGAZINE
Subscribe Today!
Renew Subscription
Update Address
Newsletters
Advertise
FIND IT
Exhibit & Display Producers
Products & Services
Supplier to Supplier
All Companies
Compare
Jobs
Get Listed
EXHIBITORLIVE
Sessions
Certification
Exhibit Hall
Exhibit at the Show
Registration
ETRAK
Sessions
Certification
F.A.Q.
Registration
FASTTRAK
Locations
Certification
Registration
CERTIFICATION
The Program
Steps to Certification
Faculty and Staff
Enroll in CTSM
Submit Quiz Answers
My CTSM
AWARDS
Sizzle Awards
All-Star Awards
Exhibit Design Awards
Portable/Modular Awards
Corporate Event Awards
NEWS
Associations/Press
Awards
Company News
International
New Products
People
Shows & Events
Venues & Destinations
EXHIBITOR News
© Exhibitor Media Group | The Leader in Trade Show and Corporate Event Marketing Education 310 South Broadway, Suite 101, Rochester, MN 55904 | (507) 289-6556 | Need Help? Ask Scott