WHAT'S HAPPENING NOW:
SUBSCRIBE TO MAGAZINE
Topics Magazine Find It EXHIBITORLIVE eTrak FastTrak CTSM Certification Awards News Advertise
Topics
Research
& Resources
Editorial
Commentary
Trade Show
History
Plan B
Ideas
That Work
Trade Show
Video
New
Tools
Research
Ask
Dan
Special
Projects
Glossary
of Terms
Trade Show
Trends
exhibitor q&a
Ask Dan
Q.
In our staff meetings there's one person who talks over others. I've tried to address this, but she insists that she's just enthusiastic and doesn't change. What can I do about this behavior?

A.
Some things are better addressed directly, and as soon as possible. Otherwise, they risk becoming the norm that everyone accepts simply because they've always been that way. This is one of them.

A key to successfully disrupting ingrained behaviors is to speak about the behavior involved, not the person. With that in mind, there are several steps you'll have to take to deal with this effectively. The first is to meet with her alone and clearly and directly explain that this is an ongoing problem you have addressed before but to no avail. Start with a summary statement of those past discussions and give some examples of when she's talked over others. Next, explain the negative effect her continuing behavior has had on other team members.

Once you've outlined the problem in detail, you can move on to the remaining steps. Describe the desired new behavior you want to see – that is, no more talking over others, no matter how passionate she feels about the topic at hand. Also put the ball in her court by asking her to make a plan to achieve this new behavior, starting with the very next meeting. Then review her plan and add to it as needed. Finally, monitor her progress on a regular basis and give her any necessary feedback until the behavior has reached an acceptable level. E



Dan Lumpkin, organizational psychologist, is the president of management-consulting company Lumpkin & Associates in Fairhope, AL. Need answers? Email your career-related questions to askdan@exhibitormagazine.com.
you might also like
courses

 
Join the EXHIBITOR Community Search the Site
TOPICS
Measurement & Budgeting
Planning & Execution
Marketing & Promotion
Events & Venues
Personal & Career
Exhibits & Experiences
International Exhibiting
Resources for Rookies
Research & Resources
MAGAZINE
Subscribe Today!
Renew Subscription
Update Address
Newsletters
Advertise
FIND IT
Exhibit & Display Producers
Products & Services
Supplier to Supplier
All Companies
Compare
Jobs
Get Listed
EXHIBITORLIVE
Sessions
Certification
Exhibit Hall
Exhibit at the Show
Registration
ETRAK
Sessions
Certification
F.A.Q.
Registration
FASTTRAK
Locations
Certification
Registration
CERTIFICATION
The Program
Steps to Certification
Faculty and Staff
Enroll in CTSM
Submit Quiz Answers
My CTSM
AWARDS
Sizzle Awards
All-Star Awards
Exhibit Design Awards
Portable/Modular Awards
Corporate Event Awards
NEWS
Associations/Press
Awards
Company News
International
New Products
People
Shows & Events
Venues & Destinations
EXHIBITOR News
© Exhibitor Media Group | The Leader in Trade Show and Corporate Event Marketing Education 310 South Broadway, Suite 101, Rochester, MN 55904 | (507) 289-6556 | Need Help? Ask Scott